Setting up FileZilla for connecting to the server (first time only)


  1. Start FileZilla. I’m using FileZilla 3.5.0 for this tutorial, but the steps should be the same in any recent version.
  2. We will start by creating a new site in FileZilla so that we won’t have to fill the credentials every time we would like to connect to the server. Open File > Site Manager… and click on the New Site button on the left. Edit the name of the site so it’s easy to recognize.
  3. Fill in the form on the right with the following information:
    • Host: [hostname/IP addess]
    • Port: [FTP port]
    • Protocol: FTP File Transfer Protocol
    • Encryption: Require explicit FTP over TLS
    • Logon type: Account
    • User: [your FTP username]
    • Password: [your FTP password]
    • Account: [the domain name for the user in Windows Server] Click on Connect to test the FTP connection.
  4. An Unknown certificate window will pop up. This means that FileZilla recognized that we are using a secure connection and asks whether the information in the certificate is legit. If it is, then click on *OK-. (You might want to check “Always trust certificate in future sessions” so that FileZila won’t ask this again.)
  5. Wait a little until the server processes the login request – it shouldn’t take more than 10 secs on a decent connection. If everything went right, the folders/files will appear on the right pane of FileZilla.

After this, you can use the FTP software as usual for downloading/uploading files to the server.

Connecting to the server

The next time you would like to access the FTP server just…

  1. Start FileZilla.
  2. Open up the Site Manager from the File menu.
  3. Select the saved site from the left and click on Connect.

FileZilla already knows the details of the connection from the steps above, so it should log in without any problem.

WHMCS OpenSRS sync error for a domain

Problem: OpenSRS domain sync error

Rarely for a domain under OpenSRS management, the following error show up for each operation: “Details could not be retrieved for your Error: Check your browser's encoding type, and modify it to reflect your password's encoding type. For support regarding, please contact your reseller

Solution: the OpenSRS domain password

Initially we looked at the troubleshooting guide, but couldn’t find the relevant info. The WHMCS support folks pointed us in the right direction:

This is a very rare error, it is caused by a character in the domain’s password field in the mod_opensrs table that OpenSRS’ API does not recognise.
To resolve the issue, simply change the domain’s password via the OpenSRS control panel to that does not contain special characters, then using a tool such as phpmyadmin or RazorSQL edit the domain’s record in the mod_opensrs table of the WHMCS database and enter the new password directly.
As always before making changes to the database please backup.