Problem: OpenSRS domain sync error
Rarely for a domain under OpenSRS management, the following error show up for each operation: “
Details could not be retrieved for your domain.com. Error: Check your browser's encoding type, and modify it to reflect your password's encoding type. For support regarding yourdomain.com, please contact your reseller”
Solution: the OpenSRS domain password
Initially we looked at the troubleshooting guide, but couldn’t find the relevant info. The WHMCS support folks pointed us in the right direction:
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This is a very rare error, it is caused by a character in the domain’s password field in the mod_opensrs table that OpenSRS’ API does not recognise.
To resolve the issue, simply change the domain’s password via the OpenSRS control panel to that does not contain special characters, then using a tool such as
RazorSQLedit the domain’s record in the mod_opensrs table of the WHMCS database and enter the new password directly.
As always before making changes to the database please backup.