Billing & Cancellation

All customers of TheNewPush, LLC (“NewPush”) are subject to this billing and cancellation policy (this “Policy”). Use by a customer of NewPush’s services or network constitutes acceptance by such customer of the terms of this Policy.

Billing Information

All customers are required to provide NewPush with accurate and complete billing information, including legal name, physical address, e-mail address, telephone number, and, if applicable, automatic payment information (i.e., credit card or ACH). All customers are responsible for reporting to NewPush any changes in such billing information within 30 days of such change.

Invoices for services are e-mailed, faxed, or mailed at the start of each service period on the second day of the month. Customers shall be invoiced and charged monthly for standard service charges plus any additional usage or service charges, including, without limitation, toll-free usage service charges. All customers are responsible for monthly payment of invoices regardless of whether such invoices were actually received. For customers participating in the automatic payment plan, all customers are responsible for being aware of the amount that shall be automatically charged from such customer’s account each month. For customers paying by check, payments are due within 20 days after the date that the invoice is e-mailed, faxed, or mailed by NewPush to the customer.

All charges invoiced to a customer shall be deemed to be valid and undisputed unless the customer disputes such charges in writing within 60 days after the invoice is e-mailed, faxed, or mailed by NewPush to the customer. Each customer is responsible for payment for all services provided to such customer by NewPush at NewPush’s standard charges (unless otherwise set forth in the customer’s service agreement with NewPush) and pursuant to NewPush’s standard billing practices, regardless of whether the provided service is specifically set forth in the customer’s service agreement with NewPush.

With respect to customers that are provided ‘usage-based’ bandwidth services, burstable co-location services, and/or burstable frame relay services, such services shall be billed monthly by NewPush at the 95th percentile level of customer’s usage for such month in accordance with NewPush’s standard methodology, which may change from time to time.

Cancellation Information

A customer may terminate its account with NewPush at the end of the term of their current agreement by providing written notification to NewPush of its intent to terminate via the following procedures:

  • via e-mail to [email protected]
  • via facsimile to 1-866-247-8022; Attention: Customer Care
  • via U.S. Postal Service to:
    TheNewPush, LLC
    PO BOX 1065
    Arvada, CO 80001

Written notification of termination for hosting services must include account number, login name, customer name, address, and telephone number, and the effective date of termination of the account, which, for month-to-month accounts (i.e., non-term accounts) only, must be the last day of a billing cycle; provided, however, that written notification of termination must be received by NewPush for month-to-month accounts no less than 10 business days prior to the next billing cycle to be effective on the last day of the current billing cycle.

Accounts that are not terminated in accordance with the above procedures shall remain active and shall continue to incur monthly service charges until properly terminated. Term accounts may only be terminated in accordance with the terms of the applicable service agreement.

Modifications

NewPush reserves the right to modify this Billing & Cancellation Policy from time to time without notice in NewPush’s sole discretion. Such modifications shall be effective when posted.