New available build notification (72470)

This is our spam / virus filter update for customers on the mx1 / mx2.tnpw.net filtering cluster. The information is brought to you by our vendor, Spam Experts.

 OS Update

SpamExperts is preparing to upgrade all Local Cloud servers from Debian 6 (LTS) to Debian 7.0 over the next weeks. This is generally done as part of your regular automatic update, however it may be executed manually during off-peak times (before 8am or after 7pm server time during working days, or throughout the day during the weekend). This process is monitored carefully by our engineers, and we’ll ensure only a single system is upgraded at a time so your clients will not notice any of the changes. Generally, the update will complete quickly. In case you prefer to be part of our early upgrade rounds, please let us know via email and we’ll manually upgrade your systems as soon as possible. In case you’d like to schedule a specific date/time for the upgrade, please let us know and we’ll put you on the exclusion list to agree on a date/time first. In general, we expect no issues here. If you’re running a virtual machine, please ensure your environment and kernel are up to date. It is not required to reboot the machine after the upgrade, however you may wish to schedule a reboot on your end some date after the upgrade to ensure the boot process is working as expected.

For more information, please do not hesitate to contact us.

Filtering (services):

  • This build includes general filtering/performance updates only

Front-end / GUI:

  • Resolved issue with ‘API error’ in Manage Outgoing Users page (#21732)
  • Resolved issue with re-delivering archived messages using the ‘MAIL FROM:’ address (#21728)
  • Resolved issue with Brazilian/Portuguese flag showing incorrectly (#21741)
  • Resolved issue with specific reported messages using the “Browse” option for the Report Spam page (#21747)
  • Optimized error message when re-delivering message to an incorrect recipient (#21758)

Plugins & Integration tools:

  • No new updates this week

In case you have items you would like to discuss in more detail, please inform support and these topics will be included in the next quarterly CTO webinar.


New available build notification (72049)

This is our spam / virus filter update for customers on the mx1 / mx2.tnpw.net filtering cluster. The information is brought to you by our vendor, Spam Experts.

 OS Update
SpamExperts is preparing to upgrade all Local Cloud servers from Debian 6 (LTS) to Debian 7.0 over the next weeks. This is generally done as part of your regular automatic update, however it may be executed manually during off-peak times (before 8am or after 7pm server time during working days, or throughout the day during the weekend). This process is monitored carefully by our engineers, and we’ll ensure only a single system is upgraded at a time so your clients will not notice any of the changes. Generally, the update will complete quickly. In case you prefer to be part of our early upgrade rounds, please let us know via email and we’ll manually upgrade your systems as soon as possible. In case you’d like to schedule a specific date/time for the upgrade, please let us know and we’ll put you on the exclusion list to agree on a date/time first. In general, we expect no issues here. If you’re running a virtual machine, please ensure your environment and kernel are up to date. It is not required to reboot the machine after the upgrade, however you may wish to schedule a reboot on your end some date after the upgrade to ensure the boot process is working as expected.

For more information, please do not hesitate to contact us.

 
Changelog

Filtering (services):

  • This build includes general filtering/performance updates only

Front-end / GUI:

  • No new updates this week

Plugins & Integration tools:

  • cPanel: Resolved issue with Addon / Parked domains login options when checks are not enabled (#21561)
  • cPanel: Resolved issue with protection status of a particular domains could not be changed to unprotected (#21661)
  • cPanel: Resolved issue with Alias domains being protected before main domain provisioned (#21659)
  • Plesk:  Resolved issue with ‘Undefined index: domain_id’ error (#21652)
  • Plesk:  Resolved issue with Addon / Parked domains login options when checks are not enabled (#21561)
  • Plesk:  Resolved issue with protection status of a particular domains could not be changed to unprotected (#21661)
  • Plesk:  Resolved issue with Alias domains being protected before main domain provisioned (#21659)

In case you have items you would like to discuss in more detail, please inform support and these topics will be included in the next quarterly CTO webinar.

 


New available build notification (72048)

This is our spam / virus filter update for customers on the mx1 / mx2.tnpw.net filtering cluster. The information is brought to you by our vendor, Spam Experts.

OS update

SpamExperts is preparing to upgrade all Local Cloud servers from Debian 6 (LTS) to Debian 7.0 over the next weeks. This is generally done as part of your regular automatic update, however it may be executed manually during off-peak times (before 8am or after 7pm server time during working days, or throughout the day during the weekend). This process is monitored carefully by our engineers, and we’ll ensure only a single system is upgraded at a time so your clients will not notice any of the changes. Generally, the update will complete quickly. In case you prefer to be part of our early upgrade rounds, please let us know via email and we’ll manually upgrade your systems as soon as possible. In case you’d like to schedule a specific date/time for the upgrade, please let us know and we’ll put you on the exclusion list to agree on a date/time first. In general, we expect no issues here. If you’re running a virtual machine, please ensure your environment and kernel are up to date. It is not required to reboot the machine after the upgrade, however you may wish to schedule a reboot on your end some date after the upgrade to ensure the boot process is working as expected.

For more information, please do not hesitate to contact us.

Changelog

Filtering (services):

  • This build includes general filtering/performance updates only

Front-end / GUI:

  • Resolved issue with non-existent API call being used by the WHMCS addon (#21638)
  • Adjusted spacing before ‘error details’ option of the log search (#21611)
  • Resolved issue with Archive search functionality when recipients with quotation marks are used (#21609)

Plugins & Integration tools:

  • cPanel: Resolved binary errors after installing the cPanel addon (#21597)
  • DirectAdmin: Resolved issue with “Comments starting with ‘#’ are deprecated” (#21434)

In case you have items you would like to discuss in more detail, please inform support and these topics will be included in the next quarterly CTO webinar. This next webinar be held on the 2nd October 2014.


Cognos 10.1 install on CentOS 6.3 64 bit

  1. yum update (then reboot if kernel has been patched)
  2. yum install glibc.i686
  3. yum install openmotif
  4. yum install libgcc.i686
  5. yum install openmotif22
  6. yum install openmotif22.i686
  7. yum install xauth
  8. yum install libXtst
  9. tar xvzf bisrvr_linuxi8664h_10.1.1_ml.tar.gz
  10. cd linuxi38664h/
  11. ./isetup

Setting up FileZilla for connecting to the server (first time only)

 

  1. Start FileZilla. I’m using FileZilla 3.5.0 for this tutorial, but the steps should be the same in any recent version.
  2. We will start by creating a new site in FileZilla so that we won’t have to fill the credentials every time we would like to connect to the server. Open File > Site Manager… and click on the New Site button on the left. Edit the name of the site so it’s easy to recognize.
  3. Fill in the form on the right with the following information:
    • Host: [hostname/IP addess]
    • Port: [FTP port]
    • Protocol: FTP File Transfer Protocol
    • Encryption: Require explicit FTP over TLS
    • Logon type: Account
    • User: [your FTP username]
    • Password: [your FTP password]
    • Account: [the domain name for the user in Windows Server] Click on Connect to test the FTP connection.
  4. An Unknown certificate window will pop up. This means that FileZilla recognized that we are using a secure connection and asks whether the information in the certificate is legit. If it is, then click on *OK-. (You might want to check “Always trust certificate in future sessions” so that FileZila won’t ask this again.)
  5. Wait a little until the server processes the login request – it shouldn’t take more than 10 secs on a decent connection. If everything went right, the folders/files will appear on the right pane of FileZilla.

After this, you can use the FTP software as usual for downloading/uploading files to the server.

Connecting to the server

The next time you would like to access the FTP server just…

  1. Start FileZilla.
  2. Open up the Site Manager from the File menu.
  3. Select the saved site from the left and click on Connect.

FileZilla already knows the details of the connection from the steps above, so it should log in without any problem.


WHMCS OpenSRS sync error for a domain

Problem: OpenSRS domain sync error

Rarely for a domain under OpenSRS management, the following error show up for each operation: “Details could not be retrieved for your domain.com. Error: Check your browser's encoding type, and modify it to reflect your password's encoding type. For support regarding yourdomain.com, please contact your reseller

Solution: the OpenSRS domain password

Initially we looked at the troubleshooting guide, but couldn’t find the relevant info. The WHMCS support folks pointed us in the right direction:

This is a very rare error, it is caused by a character in the domain’s password field in the mod_opensrs table that OpenSRS’ API does not recognise.
To resolve the issue, simply change the domain’s password via the OpenSRS control panel to that does not contain special characters, then using a tool such as phpmyadmin or RazorSQL edit the domain’s record in the mod_opensrs table of the WHMCS database and enter the new password directly.
As always before making changes to the database please backup.


Cloud Computing in the Midmarket

Midsize businesses are realizing the power of cloud computing–a flexible, cost-effective and proven platform for delivering IT services and products over the web. However, they are also facing tighter budgets, fewer resources and more competition. Now, more than ever, there’s a real need to achieve greater efficiency at lower cost–while also minimizing the risks.

Utilizing cloud-based solutions rooted in robust security and built on advanced protection mechanisms, usage monitoring and cutting-edge encryption, IBM® and NewPush can help turn the huge potential of the cloud into reality.

The following IDC white paper help assess the options offered by cloud computing for the mid-market:

IDC Cloud Assessment


How to uninstall IBM Lotus Notes client from the Macintosh on OS X

You can uninstall IBM® Lotus® Notes® by dragging Notes.app from /Applications to the trash. This preserves user data.

You can also uninstall Notes using the uninstaller application supplied with the Notes install media. This preserves user data as well.

You can also uninstall Notes by dragging the following items to the Apple® Mac OS X® trash bin:

  • Notes.app
  • ~/Library/Application Support/Lotus Notes Data folder (“~” = user’s home directory)
  • ~/Library/Preferences/Notes Preferences
  • /Library/Receipts/Lotus Notes Installer.pkg
  • /Library/Receipts/Lotus Notes Installer_English.pkg
  • /Library/Receipts/xpdcoreinstaller.pkg

via IBM How to uninstall Notes client from the Macintosh – United States.


Creating an easy to deploy SSL certificate in PEM format

When ordering a secure certificate, most often one has to deal with the following files:

  • certificate key file (aka private key): .key
  • certificate request file: .csr
  • primary certificate file (issued by the CA): .crt
  • certificate chain (aka intermediate certificate, or sf bundle): sf_bundle.crt

As a result, when deploying to a web server, it is necessary to configure 3 files: the key, the cert, and the trust chain. However, a little known fact is that these can be combined in a “pem” file that holds all three. One may even include the trusted root certificate optionally. Here is how:

  • download your certificates (your_domain_name.crt) from your NewPush Customer Portal.
  • paste the entire body of each certificate one by one into one text file in the following order:
    • domain.key
    • domain.crt
    • sf_bundle.crt

    Make sure to include the beginning and end tags on each certificate. The result should look like this:

    -----BEGIN RSA PRIVATE KEY-----
    ...
    -----END RSA PRIVATE KEY-----
    -----BEGIN CERTIFICATE-----
    ...
    -----END CERTIFICATE-----
    -----BEGIN CERTIFICATE-----
    ...
    -----END CERTIFICATE-----
    -----BEGIN CERTIFICATE-----
    ...
    -----END CERTIFICATE-----
    -----BEGIN CERTIFICATE-----
    ...
    -----END CERTIFICATE-----

The number of

-----BEGIN CERTIFICATE-----
...
-----END CERTIFICATE-----

sections will depend of the length of the certificate trust chain.


What is the difference between site to site and mobile VPN?

For most businesses, there are two types of VPN that apply:

  • site to site VPN: this is used to link sites, such as your office and the data center,
  • mobile VPN: this is used to link mobile or home users to a corporate site, or a data center.

The mobile VPN to your office is typically free, you just need to pay a one time setup fee and sometimes an extra license fee depending on the vendor. If your firewall is based on pfSense, there are no extra license fees.

The site to site VPN is typically priced on a per channel basis, to cover our bandwidth and virtual port costs on the terminating firewall in the data center. This is optional, and you can decide to sign up for that service once there is a clear business case for it.