Domain Name Management / Domain Name Setup

  • How do I manage my domain?
    To manage you domain registered with TheNewPush, go to the domain management console and enter your domain name, user name and password.
  • How do I point a new domain to an existing site with cPanel?
    To create domain aliases with a cPanel control panel, you need to be the account admin, reseller admin, or overall admin of the cpanel machine. Once you’re logged in to the control panel, you can edit the properties of the site that you want ot point to, and add the new domain in the add-on domain section.
    If you are not hosting with a cPanel control panel solution, simply send an email to support.
  • How do I check that my domain is protected aginst fraudulent transfers?
    The feature that protects your domain against fraudulent or unautorized transfers is called “domain lock.” To check if your domain is protected by that feature, log on to our domain management tool with your domain name, user name and password, and verify the status of the lock. To make changes of the registrar lock status, please send and email to our support folks.
  • I get “ERROR:This name server is not authoritative for the given zone”
  • SYMPTOMI’m trying to add to a cPanel server so I can experiment a little bit before transfering the DNS from the old server to the new cPanel server, and I get an error.
  • EXPLANATIONYou get this, because you haven’t transfered control to the DNS servers of the cPanel server. The DNS server on a cPanel appliance detected that it doesn’t have authority on the domain.  You can adjust that setting in the advanced WHM preferences is you are the appliance administrator.

My email address on file for my domain is outdated

The contact information on file with the registry is a legal document that only the true owner for the domain can modify. If any of it becomes obsolete, the owner needs to update it. Unfortunately, when it is the email address that becomes out of date, and there is no username and password available to access the account at the registry, the process is manual. Here is what to do:

  • Go to your registry’s website, e.g. NetworkSolutions
  • Retrieve your user id
  • Obtain your password by calling or faxing to the registry
  • With the username and password information, log in a modify the outdated info

If at any point you have a problem, don’t hesitate to contact us.

I received a letter from Domain Registry of America, do I need to do anything?

Unless you specifically registered your domain with Domain Registry of America this letter is a sales/marketing letter to try and gain your business. You may ignore this letter. NewPush will alert you when your domain is ready for renewal. Domain registration is public information and many companies use the records to build sales lists.

The domain names registered with you, are they automatically renewed?

Yes, as long as your account is in good standing, we make sure that we renew your domain names. Here is how it works:

  • 30 to 90 days before expiration, we bill your account for the renewal fee
  • once your account is billed, we renew your domain
  • you pay your bill as usual

To access your domain management tools, please visit the NewPush Customer Portal Tools.