WHMCS OpenSRS sync error for a domain

Problem: OpenSRS domain sync error

Rarely for a domain under OpenSRS management, the following error show up for each operation: “Details could not be retrieved for your domain.com. Error: Check your browser's encoding type, and modify it to reflect your password's encoding type. For support regarding yourdomain.com, please contact your reseller

Solution: the OpenSRS domain password

Initially we looked at the troubleshooting guide, but couldn’t find the relevant info. The WHMCS support folks pointed us in the right direction:

This is a very rare error, it is caused by a character in the domain’s password field in the mod_opensrs table that OpenSRS’ API does not recognise.
To resolve the issue, simply change the domain’s password via the OpenSRS control panel to that does not contain special characters, then using a tool such as phpmyadmin or RazorSQL edit the domain’s record in the mod_opensrs table of the WHMCS database and enter the new password directly.
As always before making changes to the database please backup.

The domain names registered with you, are they automatically renewed?

Yes, as long as your account is in good standing, we make sure that we renew your domain names. Here is how it works:

  • 30 to 90 days before expiration, we bill your account for the renewal fee
  • once your account is billed, we renew your domain
  • you pay your bill as usual

To access your domain management tools, please visit the NewPush Customer Portal Tools.