Reliable customer support

NewPush Support

At NewPush we understand that the world isn’t perfect and plans don’t always work out in the first attempt. That’s why we make sure help is always at hand to deal with those technical issues that lead to insurmountable challenges. The customer support that we provide is reliable, informed, and extremely helpful at the worst of times.

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Support that completes the customer experience

NewPush provides customer support that is available at all times, efficient, and effective, so your difficult issues will be dealt with in a workable time frame.

Our telephone support is provided by our partner, HandyNetworks, and it is available on a 24/7 basis. This means that whenever you are facing difficulties that need to be addressed, we will always be ready to provide the answer. Whatever the issue, we are here to help out.

NewPush provides a robust ticket system from WHMCS that enables the handling of all communications with clients in a more effective way. This includes private notes, predefined replies, threaded discussions, ticket flagging, and prioritizing cases by client or severity.

Our support system allows us to effectively handle your Service Level Agreement (SLA) so each case can be dealt with accordingly. This makes possible a customer support service that is more specific and informed, and it can be an excellent way of saving time.

The ticket system and tag cloud that we use mean that we can link tickets reporting a common issue. Case IDs from an external system can be saved for when we need to follow up on a resolved ticket. This ensures the ticket system is easier to manage, faster, and more efficient.

Our Customers Speak

"We have experience with many hosts, normally it takes from hours to days to get things resolved. With NewPush I get responses fast, the last being in less than 5 minutes from the time I reported it. If your business depends on a company that is responsive and cares about your up time, then I would strongly suggest that you consider NewPush."

Dave Fant

Our Customers Speak

"I have gotten many infected emails this week. The Postini software has captured them and prevented a lot of problems. Thanks for all the great support I receive from NewPush."

Shirley Crider

Our Customers Speak

"If you want a list of reasons I use NewPush, it would include great customer service, affordable fees, quick responses to my questions, and their proactive approach in assisting me to avoid common technology-related headaches. I refer my clients and my network of professionals to NewPush with complete confidence."

Todd Christensen

Our Customers Speak

"With the Connective Platform™ NewPush® deployed a vulnerability management solution that integrates our key security tools, and helps us enrich the data used by our SOC on a daily basis."

John McClure

Our Customers Speak

"It was the ride of a lifetime to take my company from a startup featured at Interop to become a flagship product of a multi billion dollar company. NewPush was a key partner for over 15 years, they keep securing our SaaS solution delivered to household name clients on three continents."

Kevin Coster

Our Customers Speak

"Working with NewPush® for over 10 years, we have never missed compliance targets. Using the Connective Platform™ we are able to use best of breed security technologies and automate processes."

Tim Coogan

Our Customers Speak

"Working with NewPush® in just under 3 years, we reduced our cyber risk by 95%, and the cost of our cyber insurance by 90%. More than a traditional cyber tool, the Connective Platform™ gives me full visibility on the security posture of our institutions at the executive level."

Rodrigo Loureiro